Car Hire Terms of Service

Welcome to Alnwick Car Hire. These Terms of Service govern your use of our website and vehicle rental offerings. By accessing our services, you agree to these terms.

Rental Terms

All vehicle rentals are governed by a comprehensive Rental Agreement issued at the time of booking or vehicle collection. This agreement outlines the terms, conditions, insurance coverage, fees, and your obligations regarding the rental. In the event of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will be the authoritative document.

Eligibility Criteria

Renting a vehicle requires:

• To hire a vehicle in Alnwick, you must be at least 21 years old, although age restrictions may vary based on the vehicle type. Drivers under 25 may incur additional charges. A valid driving licence suitable for the vehicle category is required, along with proof of identity and current address. Valid payment information and a security deposit are also necessary, along with any other requirements outlined in the Rental Agreement.

Booking and Payment Details

• Reservations can be completed via our website, over the phone, or directly at our Alnwick office. A deposit may be necessary to confirm your booking. The remaining balance and a security deposit are generally required upon vehicle pickup. All pricing is listed in British Pounds (£) and includes VAT where applicable. We accept major credit and debit cards, ensuring secure transactions through trusted payment providers.

4. Vehicle Pickup and Drop-off

• At the time of vehicle collection in Alnwick, it is imperative to conduct a thorough inspection and report any pre-existing damage without delay. A vehicle condition report will be created and signed to document its status. Please return the vehicle in the same condition it was collected, accounting for normal wear and tear. Any new damage will be evaluated and may result in additional charges. It is required that the vehicle is returned with the same fuel level as at collection; refueling fees will apply if returned with less fuel. Late returns may incur extra charges, so please reach out to us promptly if you anticipate a delay. You will be responsible for any parking fines, traffic violations, or other charges incurred during your rental period, along with an administration fee.

Insurance and Liability Overview

• All rentals include basic third-party insurance. Comprehensive coverage information and any applicable excess amounts can be found in the Rental Agreement. Additional insurance options may be offered to further limit your financial exposure. It is advisable to review these options thoroughly. You will be accountable for any damage or loss up to the specified insurance excess, unless you opt for additional coverage. Any damage resulting from negligence or misuse remains your responsibility, irrespective of insurance provisions.

6. Modifications and Cancellations

Cancellation and amendment policies differ based on the type of booking and the notice given. For precise information, please consult your booking confirmation or Rental Agreement. Be aware that late cancellations or failure to show may incur charges.

7. Restricted Activities

Prohibited Uses of Rental Vehicle

• Use of the vehicle for any unlawful activities is prohibited. Engaging in racing, rallying, off-roading, or similar risky behaviors is not allowed. Transporting hazardous materials is forbidden. Sub-letting or permitting unauthorized drivers is unacceptable. Driving under the influence of alcohol or drugs is strictly prohibited. The vehicle should only be used for its intended purpose, and you must adhere to established passenger and weight limits. Driving outside the agreed geographical boundaries requires prior approval.

Breach of these policies may lead to rental termination and extra fees.

8. Liability Restrictions

To the fullest extent allowed by English and Welsh law, Car Hire Alnwick will not be responsible for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, resulting from your use of our services. Our total liability for any claims will not exceed the total amount you paid for the rental in the prior 12 months. This limitation does not apply to liability for death or personal injury resulting from negligence or fraud.

9. Local Legal Framework

These Terms are governed by the laws of England and Wales. Disputes will be resolved exclusively in the courts of England and Wales.

10. Terms Updates

We reserve the right to update these Terms at any time. Changes take effect immediately upon being posted on our website. Continued use of our services indicates your acceptance of the revised Terms.

Contact Details

For inquiries regarding these Terms, please reach out to us:

Alnwick Car Hire Services
Riverside Way, Alnwick NE66 2PQ, UK
Contact Number:: 441915460117
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